Information We Collect
When you interact with varioinora, we collect information that helps us provide better financial recovery services. We're careful about what we gather and always have a legitimate reason for doing so.
- Contact Information: Name, email address, phone number, and postal address when you reach out or sign up for our services
- Financial Assessment Data: Information about your current financial situation that you choose to share during consultations
- Website Usage: Pages visited, time spent on site, and general browsing patterns through cookies and analytics
- Communication Records: Emails, phone calls, and messages exchanged during our professional relationship
- Device Information: IP address, browser type, and operating system for security and optimization purposes
Australian Privacy Act Compliance
We operate under Australia's Privacy Act 1988 and follow the Australian Privacy Principles. This means we only collect information that's necessary for our services and always with your knowledge.
How We Use Your Data
Every piece of information we collect serves a specific purpose in helping you achieve financial recovery. We don't use your data for unrelated marketing or sell it to third parties.
- Providing personalized financial recovery strategies and consultation services
- Communicating about your progress and sending relevant educational resources
- Improving our website functionality and user experience based on usage patterns
- Complying with legal obligations and maintaining accurate business records
- Protecting against fraud and ensuring the security of our services
Data Sharing and Third Parties
We're selective about who we work with and never share your personal information unless it's necessary for providing our services or required by law.
Trusted Service Providers: We work with carefully vetted companies for email delivery, website analytics, and secure data storage. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.
Legal Requirements: We may disclose information if required by Australian law, court orders, or to protect our legal rights and the safety of our clients.
No Data Selling
We have never sold personal information to third parties and never will. Your financial recovery journey remains confidential between you and varioinora.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We make it easy to exercise these rights through simple processes.
- Access Right: Request a copy of all personal information we hold about you
- Correction Right: Ask us to update or correct inaccurate information
- Deletion Right: Request removal of your personal information from our systems
- Restriction Right: Limit how we process your information in certain circumstances
- Complaint Right: Lodge complaints with us or the Office of the Australian Information Commissioner
To exercise any of these rights, simply contact us using the information below. We respond to all requests within 30 days and never charge fees for reasonable requests.
Security and Protection
Protecting your financial information is our top priority. We use industry-standard security measures and regularly update our systems to stay ahead of potential threats.
- SSL encryption for all data transmission between your device and our servers
- Secure cloud storage with Australian-based data centers and regular backups
- Access controls ensuring only authorized staff can view your information
- Regular security audits and vulnerability assessments by independent experts
- Staff training on privacy best practices and confidentiality requirements
While we implement strong security measures, we also recommend you protect your own accounts by using unique passwords and keeping your contact information updated.
Data Retention and Deletion
We keep your information only as long as necessary to provide services and meet legal requirements. Our retention periods are based on the type of information and applicable Australian regulations.
- Active Client Records: Maintained throughout our professional relationship and for 7 years after completion as required by financial services regulations
- Marketing Communications: Stored until you unsubscribe or request removal
- Website Analytics: Aggregated data kept for 2 years to improve our services
- Support Communications: Retained for 3 years to maintain service quality and resolve any issues
Automated Deletion
Our systems automatically delete information when retention periods expire. You can request earlier deletion unless we're required to keep records for legal compliance.
Cookie Policy and Tracking
We use cookies to improve your browsing experience and understand how visitors use our website. Most cookies we use are essential for the site to function properly.
Essential Cookies: Required for basic website functionality, security, and remembering your preferences during your visit.
Analytics Cookies: Help us understand which pages are most helpful and how we can improve the site experience. These don't identify you personally.
You can control cookie settings through your browser preferences, though disabling certain cookies may limit some website features.